Field Service Coordinator/Administrator

PUB309475

About this role

About this role

On behalf of our client, a High Profile Global Service Provider to the Energy sector located in the Eastern suburbs, Brunel are seeking a skilled Field Service Coordinator/Administrator for a fixed term 12 month contract.

The Service Coordinator is
primarily responsible for assisting the Field Service Manager in effectively
managing and coordinating the V&M Aftermarket Field Technicians to ensure
utilisation and revenue targets are met.

  • Coordination and administration of Field Service jobs including scheduling the technicians for the job, requesting flights and assisting with any other issues/queries that may arise
  • Complete and update cost spreadsheets for labour and equipment for each job in order to invoice at the end of the month
  • Create quotations to the Client as directed by the Field Service Manager
  • Create sales orders and service orders in SAP for each job
  • Enter hours for payroll into SAP
  • Invoice clients monthly.
  • Process credits in SAP when required
  • Assist the Field Service Manager in ensuring key customers are kept informed on a regular basis of their WIP status and these are scheduled to achieve on-time delivery performance
  • Liaise with clients on a regular basis to ensure their requests are met (customer service)
  • Provide administrative support to the Field Service Manager
  • Completion of expense claims
  • Assist with field employees' expense claims in an efficient manner to ensure timely reimbursement and in compliance with company procedures
  • Compile relevant documentation required for Shutdowns and Tenders as required
  • Receive weekly timesheets from Field employees and enter into SAP after verification of order number
  • Collect and verify Field Service monthly timesheets are accurate and pass to payroll for processing.
  • Organise UKOOA medicals as required for the Field Service team, ensuring all technicians are up to date at all times – keep track of medicals and training, ensure medicals and training requirements are kept up to date and booked accordingly
  • Point of contact for Field Service Technicians in the Field Service Manager's absence
  • Attend meetings, ie Finance forecast meeting as required
  • Monthly reports on hours worked for specific customers
  • Coordinate visa requirements complying with government laws and regulation in respective country
  • Ensure technicians are fully compliant for scopes issued and competency is kept up to date
  • Monitoring of teams reporting requirements both HSE related and service quality
  • Ensure commitment to a safe work place is instilled in all projects and employees

Requirements

Requirements

  • Previous experience as Service Coordinator will be highly regarded having worked with Field Technicians
  • Experience working within a service -oriented environment
  • Understanding of job workflow process
  • Competent skills in MS Office
  • High level of attention to detail
  • Ability to work in a fast pace environment with minimal supervision while providing exceptional level of service
  • Proven stakeholder and customer engagement with a high degree of confidentiality and professionalism

Benefits

Benefits

  • Fantastic opportunity to work within the Resource Sector
  • Perfect for candidates who have easy access to the Eastern suburbs of Perth
  • 12 month Fixed Term opportunity

Join the Brunel Family

Professional woman in office

Join the Brunel Family

Brunel is a recruitment and flexible workforce solution provider which connects talented people with opportunities throughout Australasia and around the world. We specialise in highly skilled roles across a variety of technical, professional, trades and craft disciplines, pairing candidates with industry-leading projects and organisations on a contract, permanent or secondment basis.

Operating in Australasia since 2001, Brunel has major bases of operation in Perth, Sydney, Brisbane and Port Moresby, which are further backed by the strength and reach of a truly global network spanning 44 countries, 100 offices and 45 years of successful operation.

Brunel is proud to be equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander and female candidates.

Start applying immediately

Start applying immediately

Sending an application is quick and easy. Just make sure you have the required documents ready to go.

  • Certifications (optional)
  • Job references (optional)
  • Motivation Letter (optional)
  • Resume
Apply now

Any questions remaining?

Your consultant, Mandy Hobbs is happy to clarify anything about this vacancy. When reaching out, use the pub number:
PUB309475

Account manager

Mandy Hobbs
Brunel Energy Australia Perth
m.hobbs@brunel.net

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